Customer Experience
Bringgs web-based application provides customers with a seamless delivery experience, offering a range of features such as real-time tracking, efficient delivery and pickup management, streamlined communication with delivery personnel, and the ability to easily select and modify delivery preferences, including location and time. Customers can also rate their experience with drivers and manage multiple deliveries with ease.
Project Type
Year
Role
Mobile App
2018-2021
UI/UX Product Design
Problems to address
Inefficient delivery and pickup management, limited communication with delivery personnel, inability to track delivery in real-time, and inflexible pickup options. By providing a seamless and intuitive customer experience, the app helps improve the overall delivery experience and ensures that customers are satisfied with the service they receive.
Curbside pickup flow
This streamlined flow showcases how users can easily select their preferred pickup location and notify the store of their expected arrival time. The flow is designed to accommodate users with varying levels of GPS accessibility; for users with GPS enabled, the app allows them to choose their preferred method of transportation, providing the store with a more accurate estimated time of arrival. Conversely, for users with GPS disabled, the app allows them to select their expected arrival time, providing the store with ample preparation time to ensure a seamless and efficient pickup experience. This user-friendly flow optimizes the entire curbside pickup process, providing customers with the flexibility and convenience they need while empowering stores to provide exceptional customer service.
Mobile web app functionalities
Here are a series of screens showcasing the capabilities of the mobile web app, designed to deliver a seamless and intuitive customer experience. In these screens, customers can effortlessly access a wide range of features and functions, including order tracking, real-time updates, and more. The mobile web app empowers customers with the tools they need to easily follow their orders and stay informed throughout the entire process. Whether accessing the app from a smartphone or tablet, customers can enjoy a grate user experience.
Rating flow
Presenting a demonstration of the Delivery Experience Rating Flow.
Mobile screens and web versions
Here i present a side-by-side comparison of the mobile screens along with their accompanying web (PC) versions